FAQ
Your questions answered.
Where is the RainDrop Cloud System located?
Can we install our own applications for our organization on RainDrop Systems Cloud?
We really don’t encourage this type of practice for security and licensing concerns. We will however, be more than happy to install your application and even contact the organization that supplies it to ensure we have it tuned and running at its optimal configuration. We charge a fixed price if the application is listed on our support software page. We welcome the opportunity to install any new applications that are not listed on our supported page and more than half the time this service is FREE! Just call us, we are here to help!
Do you update my accounting software in your Cloud when new versions are released?
Do I need a firewall at my location?
Yes and No. For remote sites with only a few users there is usually no requirement for a dedicated hardware firewall. For locations where there are 4 or more users, we highly encourage a hardware firewall solution of some kind and highly recommend Sonicwall Firewall Products. The majority of our Engineers are Sonicwall Certified so please feel free to take advantage of our expertise by contacting us so we can determine what specific model would best suit your requirements and can provide a discount price quote that includes FREE installation for a new Sonic Firewall purchase. You can also use our price quote which lists all the part numbers and try to find a better price and acquire the firewall on your own.
What are the support hours for your Cloud Services?
Can my accounting Application be accessed by more than one user at a time?
Absolutely! So long as you have the appropriate license agreement for your application! Our Cloud services do not enable a single user version to immediately upgrade to a multi-user version. Conversely, if you have a multi-user license of an application, then we recommend the same appropriate number of user accounts.
Can I purchase RainDrop and use it with my current Cloud Provider?
Yes and No. RainDrop Networks is specifically designed to work with other Cloud Providers and is not limited to our Cloud Infrastructure alone. However, due to the patented technology of RainCryption we require a minimum purchase of 50 RainDrops and there is a nominal annual licensing fee required per RainDrop. We welcome any End User, Software Reseller or current Cloud Provider to contact us directly for additional details.
What if my Internet Connection goes down?
Great Question! Regardless of who your Cloud Provider is, if your location only has a single Internet Connection and it’s down, then yes you are down! Keep in mind the majority of our competitors brag about all their redundancy and fail to address this question or even hint that it exists! We highly recommend a secondary Internet Connection with a different Internet Service provider from your existing circuit.
Do I need to install any part of my software application on RainDrop or on my PC?
Do I need to be on the internet to access my data / your cloud services?
How often do you backup my data?
Do you offer any discounts for annual or semi-annual payments?
Do you offer discounts for Non-Profits?
What is the initial setup fee?
What forms of payment do you accept?
American Express and any Corporate standing PO. We plan to accept VISA and ACH payments by Q2 of 2020. Please feel free to contact us so we can add your name to the list of clients requesting VISA and/or ACH payments.
Will all of the features of my software application work with RainDrop and your Cloud services?
Can I use RainDrop for graphic intensive applications like AutoCAD, SolidWorks, Adobe Photoshop or high-end construction estimating programs like Sage 300 Estimating (Timberline)?
What version of Sage 50, 100, 300 does RainDrop and your Cloud Services support?
What are your support hours for RainDrop?
What if the performance is slow or we realized the Cloud is the wrong solution for our organization?
What if the performance is slow or we realized the Cloud is the wrong solution for our organization?
Can I use any of my existing PCs to access RainDrop Systems Cloud?
Why do you recommend a different ISP than our current ISP for a secondary / backup Internet Circuit and which ISP does RainDrop Systems recommend?
Do you ever own my data or software application?
Absolutely NOT! It’s your data. And it’s your software so long as you purchased it and there is no claim stating otherwise from the reseller or the author of the application!
What if we have branch offices of work-at-home employees outside of the USA that need access?
We currently support any access from inside the USA and Canada. We plan to adopt other countries in Q4 of 2020. Please contact us so we can add your country to the top of our list of consideration.
What if I fire an employee and then hire their replacement, is there a fee for deleting and creating user profiles / logins?
What if I purchased a new printer and need help with the installation and configuration to your RainDrop Systems Cloud?
So long as the printer is on our supported printer list, it’s included with your monthly subscription fee.
Are backups of my data included with the monthly Cloud Hosting Fee?
Absolutely! RainDrop Cloud Hosting Fee include backups of your data and applications with a robust 90 day retention policy. Please feel free to contact us if you have ANY concerns about this issue. We want to emphasize the fact that there are numerous Cloud Providers that don’t offer backup services at all and fail to mention this critical issue until something goes wrong!
Contact Us
RainDrop is 100% USA-based. Nothing is outsourced and communication is easy. Contact our dedicated, friendly, and knowledgable staff for support anytime.
8892 Watson Street,
Cypress, CA 90630